Terms and Conditions for Speakeasy Stems
Welcome to Speakeasy Stems. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.
1. Services Offered
Speakeasy Stems provides bespoke floral arrangements, event styling services, wedding floristry, floral subscriptions, art deco inspired floral installations, and hosts floral workshops. All services are subject to availability and our acceptance.
2. Orders and Payments
- Pricing: All prices for our florals and services are quoted in GBP and are subject to change without prior notice.
- Payment: Full payment is required for floral subscriptions and bespoke arrangements prior to delivery or service commencement. For larger events and wedding floristry, a deposit may be required, with the remaining balance due according to agreed terms outlined in a specific service agreement.
- Confirmation: An order is confirmed once payment has been received and you have received a confirmation email or written acknowledgment from us.
3. Cancellations and Refunds
Our cancellation and refund policy varies depending on the type of service:
- Floral Subscriptions & Standard Orders: Cancellations made at least 48 hours before the scheduled delivery or collection will receive a full refund. Cancellations within 48 hours may incur a charge.
- Workshops: Refunds for workshop bookings are typically issued for cancellations made a specified number of days in advance, as detailed at the time of booking. Otherwise, a credit or transfer to another workshop may be offered.
- Event Styling & Wedding Floristry: Specific cancellation terms will be detailed in your individual service agreement or contract. Deposits are generally non-refundable.
- Defective Products: If you receive flowers or products that are defective or damaged, please contact us within 24 hours of receipt with photographic evidence, and we will arrange for a replacement or refund.
4. Delivery and Collection
- Delivery Areas: We deliver to specified areas within London and surrounding regions. Please check our delivery information for details.
- Delivery Times: While we endeavour to meet specific delivery times, these cannot always be guaranteed due to unforeseen circumstances. We will communicate any significant delays.
- Recipient Availability: It is your responsibility to ensure the recipient is available to receive the delivery. If the recipient is not available, we will attempt to leave the flowers in a safe place or with a neighbour. If unsuccessful, re-delivery may incur an additional charge.
5. Flower Availability and Substitutions
As flowers are natural products, their availability can be affected by seasonality and market conditions. While we strive to match all orders to the provided description or images, we reserve the right to substitute flowers with alternatives of equal or greater value and similar style, maintaining the overall aesthetic of the arrangement. We will always endeavour to inform you of any significant changes.
6. Intellectual Property
All content on this online platform, including images, text, designs, and logos, is the exclusive property of Speakeasy Stems and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any content without our express written permission.
7. Limitation of Liability
Speakeasy Stems will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your access to or use of, or inability to access or use, our services.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
- Speakeasy Stems
- 7 The Maltings
- Brick Lane, Floor 3
- London, Greater London
- E1 6SB
- United Kingdom
- Phone: 020 7946 0889